Shipping/Returns

RETURNS & EXCHANGES

We do not accept returns. We can exchange if the item you purchased is defective. If you receive a defective item, please contact us at help@sakpaseesther.com with details of the product and the defect.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are entitled to a replacement, we will replace the product using the original method of payment.

SHIPPING POLICY

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Because all items are HANDMADE please allow 5 to 7 business days for the order to be shipped.

DUE TO COVID-19 PANDEMIC PLEASE ALLOW AN ADDITIONAL 7 BUSINESS DAYS FOR ALL ORDERS TO BE PLACED UNTIL FURTHER NOTICE.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at help@sakpaseesther.com with your name and order number, and we will look into it for you.

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